The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
Overview
Chart your path to success with specialised services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimisation
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Our advanced voice-of-customer solution enables retailers to get authentic and actionable feedback from customers on a massive scale. This allows your business to precisely understand what your customers want, their pain points, and what areas of your business needs improvement. With our Online Buyer solution, make informed decisions and adjust your products, services, or business strategies based on actual customer responses rather than speculation.
Bizrate Insights VoC Feedback lets you collect feedback from verified buyers at key moments in their shopping journey—from purchase to fulfillment. Our solutions include unlimited invitations and responses with options for additional access and reporting.
To make sense of your data, dive into our VitalSigns dashboard for benchmarking and performance metrics to spot problems and opportunities.
And get free feedback syndication across Google, Bing, and Yahoo to establish credibility. All free!
Benefits:
Unlimited surveys and data access at no charge
Industry-high response rate of 15%
Easy implementation, no engineering team required
Real-time buyer feedback from purchase to fulfillment
Two-part survey for deeper insights and double the opportunity for seller ratings
Access to sentiment-based, filtered verbatim responses and core KPIs
Maximize eCommerce revenue with a 360-degree view of your customers – all at not cost.
Pricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
April 17, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuidePricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
April 17, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideApp Features
Customer Feedback
Survey shoppers for meaningful feedback across the customer journey with incentivized surveys that deliver an industry-high response rate.
Reporting
A pile of raw data is overwhelming, but our VitalSigns dashboards offer a user-friendly interface for you to view highlights, customize your reports, and build a case for action.
Benchmarking
Assess your performance by comparing your performance against direct competitors in your industry, using top performers or a custom list.
Seller Ratings
Seller Ratings syndicates scores and comments on SERPs via our direct relationships with partners like Google, Bing, and Yahoo.
Customer Verbatims
Get verbatim feedback delivered right to your inbox to monitor your customers shopping experience in real time.
Case Studies
How Dover Saddlery Optimizes CX Using Customer Feedback
Dover Saddlery, a leading provider of equipment and apparel for horseback riding, has a longstanding tradition of prioritizing the customer throughout every aspect of its business.
From the customer service department to the executive leadership team, Dover Saddlery uses verified customer feedback collected from Bizrate Insights' Online Buyer Survey to ensure it always delivers the highest-quality customer experience (CX).
Download our free case study to learn how Dover Saddlery uses feedback collected from the Online Buyer Survey to:
Monitor customer satisfaction at critical points in the customer journey.
Improve the user experience of its online store.
Redesign its mobile site based on comments from verified customers.
Streamline its customer support workflow.
Most recently, the customer service and ecommerce teams at Dover Saddlery used customer comments to revamp the company's mobile site — reducing bounce rates by 25% while increasing revenue from mobile orders by 21%. Download this free case study to learn how Dover Saddlery uses the Online Buyer Survey to optimize its CX.
FireFold Uses Voice of Customer Insights to Rethink Their Digital Experience
How does a company with only 30 employees maintain an edge over much larger competitors like Best Buy?
FireFold, a provider of networking and home theater products and accessories, put both of Bizrate's power tools into action: The Online Buyer Survey and the Site Abandonment Survey. By collecting real-time data and feedback-driven insights to create a better purchasing experience, the retailer was able to better convert website visitors.
These key features can help you to improve your customer experience. This customer feedback ultimately resulted in a number of website changes and improvements:
• 4% Decrease in cart abandonment • 15% Increase in overall satisfaction• 19% Increase in monthly sales
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