The Next Big Thing
Introducing 100+ innovative new platform features, software releases, and partner integrations designed to deliver commerce without compromise.
- Launch Services
Overview
Chart your path to success with specialised services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimisation
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
Chaty lets you connect with your shoppers over 20+ social and messaging platforms including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, Phone call button, SMS text, and Twitter; enabling you to communicate with your shoppers, answer their pressing questions and offer support for any issues that they may have.
How can you scale your business with Chaty?
Interact with shoppers and provide timely responses to boost customer satisfaction
Grow your sales by recommending products and offers to existing customers
Build lifetime relationships that'll encourage repeat purchases via chat channels
Use feedback to improve business strategy and processes for better ROI
Increase trust and loyalty by providing customers with instant feedback to their queries
Encourage satisfied customers in the chat to make referrals for an incentive.
Upsell and cross-sell products and services while communicating with shoppers
By adding Chaty to your BigCommerce website, you'll give your shoppers instant access to communicate with you the way they choose to via WhatsApp, Facebook Messenger, Telegram, Viber, Skype, TikTok, Line, Email, Instagram, Phone call button, SMS text, Twitter, Discord, Slack, Microsoft teams, WeChat, Snapchat, Google Maps, Vkontakte, Waze, or LinkedIn using the Chaty widget on your website.
Pricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
December 2, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuidePricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
December 2, 2024
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuideApp Features
Offer up to 20+ channels for communication
Talk to your shoppers on their favorite channels. Provide support over 20+ channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, Phone call button, SMS text, Twitter, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams and LinkedIn.
Triggers and Targeting
Boost your leads, sales, and customer retention with triggers and targeting rules that show your chat widget based on specific pages, dates, times, exit intent, or page scrolls.
Show several options for communication
Make your customer interactions wholesome. Let your shoppers talk to you via a click-to-call button, email, SMS, contact form, TikTok, Instagram, WhatsApp, Skype, or Facebook Messenger.
Refine your customer experience
Talk to your customers and learn about their needs. Improve their experience by using insights and feedback shared through Chaty to refine their experience.
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